Terms and Conditions

These terms and conditions apply to the use of www.milliemoonshop.co.uk. By using the site you agree to the Terms and conditions.

We reserve the right to change these terms and conditions at any time without prior notice and urge you to check them carefully before you make a purchase. This does not affect your statutory rights.

We accept payment by credit/debit cards. We do not store card details nor do we share any customer information with 3rd parties. All payments should be made in pound sterling only.

During the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgment, detailing the products you have ordered.

We may refuse to accept an order if we cannot obtain authorization for your payment.

Prices are stated on the website and are subject to change at any time without notice.

All items are subject to stock availability. We our very best to keep stock levels up to date but in the unlikely event that you order an out of stock item we email you as quickly as possible.

Consumer Protection

Should for any reason your payment card be used fraudulently to purchase goods from the site, you are entitled to cancel the said payment. If a payment has already been taken from your card, you are entitled to a re-credit or to have all monies returned to you by your card issuer, in accordance with the standing Consumer Protection Distance Selling Regulation (2000).

External Links

We have placed links on the website to other sites we think you might like to visit. These are out of our control and we therefor advise you use them at you own risk.

Shipping and returns

For full information about shipping and returns, please see our delivery and returns page.

We are happy to accept returned items in the condition you received them in and within 14 days. This does not apply to cut fabrics or trims. For full details please see our delivery and returns page.

Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

Cancellation of workshops, parties and 1-1 sessions

Full payment is required prior to a workshop commencing. If you find yourself unable to attend your booking and it’s more than 14 days in advance, we can offer a full refund or you can transfer to a future workshop free of charge. If cancellation is within 14 days of your workshop unfortunately we are unable to offer a refund, due to tutor bookings and materials prepared. You are welcome to send someone else in your place, just let us know the change of name. These rules equally apply to gift voucher bookings, parties and 1-1 bookings.

A full refund will be given if your workshop is cancelled by Millie Moon for any reason, or you can elect to attend an alternative workshop instead, space permitting. Where we can a minimum of 48 hours notice of cancellation will be given. Please note the we cannot always provide notice if there is illness with tutors. All our tutors are self-employed and we do not have replacements available.  We will NOT be liable for any other costs or expenses that you may incur, If you need to arrange travel or overnight accommodation, we recommend that you seek appropriate insurance.

If you need to cancel please call the shop Frome 01373 464437

 Copyright and intellectual property

All material on this site is copyright ©milliemoon ltd, except where specifically stated otherwise. All designs, photos and copy on this site remain the property of the owners. Any unauthorized use of material on this site is strictly prohibited. Should you wish to use any images or links to the website please contact us prior to use. Use of images, text or branding maybe used by bloggers, magazines and other websites only if an active working link to www.milliemoonshop.co.uk is provided. Please contact us for more details.

Privacy (GDPR 2018) and mailing lists

New customers are able to  subscribe to our mailing list when you make a purchase. Please make sure you choose your marketing preferences at the checkout . You can unsubscribe from our mailing list at any time. Please refer to our Privacy Policy page for detail