Frequently asked questions
For general help please get in touch with us on 01373 464437 (Monday to Friday, between 10am and 5pm) or email us at firstname.lastname@example.org.
How do I book a workshop?
Simply browse our workshops online and check availability. You can book online with a credit card, debit card or PayPal account. Or you can telephone and pay for your workshop with a credit or debit card over the phone on 01373 464437. Alternatively, you can pop into the shop and pay in person by cash or credit/debit card. We are open Monday – Saturday 10am – 5pm *Please note full payment is required in advance.
What if I need to cancel?
Full payment is required prior to a workshop commencing. If you find yourself unable to attend your booking and it’s more than 14 days in advance, we can offer a full refund or you can transfer to a future workshop free of charge. If cancellation is within 14 days of your workshop unfortunately we are unable to offer a refund, due to tutor bookings and materials prepared. You are welcome to send someone else in your place, just let us know the change of name. These rules equally apply to gift voucher bookings, parties and 1-1 bookings.
A full refund will be given if your workshop is cancelled by Millie Moon for any reason, or you can elect to attend an alternative workshop instead, space permitting. We will not be liable for any other costs or expenses that you may incur, If you need to arrange travel or overnight accommodation, we recommend that you seek appropriate insurance.
If you need to cancel please call the shop Frome 01373 464437
Please refer to our full terms and conditions page
How many students are there in a workshop?
We like to keep our workshops small and friendly, so there are usually around 4-6 on each class.
If you prefer to have a private tuition or arrange your own group session please email us email@example.com or call 01373 464437
What should I bring?
For most of our workshops, all materials and tools are supplied. There may be exceptions, in which case you will be notified online in the workshop description. If you would like to bring your own tools, please just let us know first.
For private tuition, you will need to provide your own materials.
Kids parties all materials are included.
Can I bring my own sewing machine?
Of course! Sometimes is easier to learn on your own machine. Please just let us know in advance and arrive for your workshop 15 minutes early to set up. If you don’t have access to a machine, don’t worry, we have Jenome machines available for you to use.
What age range are the workshops for?
Kids workshops 7 years+
Teens workshops 12 years+
Adult workshops 16 years+
Private tuition for all ages over 7 years
Help, I’m a complete beginner!
If you have never used a sewing machine before and would like to learn then we recommend the first workshop you book is the “Teach me to Sew” with Angela. This class takes you through all the basics of the machine and shows you how to work the machine and what to do if things go wrong. Once you have done this workshop you can sign up to any of the other workshops. This workshop is available for adults or as a teen workshop for over 12+. Should you wish private tuition this will be £60 for 2 hours for adults or teens.
How do I book a party at Millie Moon?
The best thing would be to call 01373 464437 or email firstname.lastname@example.org to discuss your requirements, then we can check availability and contact the right tutor for the party and allow you to arrange the details with them direct.
We offer Kids parties with our sister company ,Craftival. A maximum of 6 children age 7+, making a simple felt project for 1 1/2 hours is £70
Should you wish to have a party with another tutor or for a different group, these will priced accordingly so please ask for a quote.
Full payment is due one week before the workshops. Our terms and conditions on refunds and cancellations are the same as the main workshop policy. Please check before booking.
What happens if the number of guests in my party changes?
We book your party with us based on your estimated numbers up to a maximum of 6. Should the numbers change, or you would like to add more we do ask that you contact the shop on 01373 464437 to discuss the options. We like to be as flexible as possible to help you in any way that we can, but space and timings can prevent changes. For the kids parties it is a flat rate of £70 for up to 6 children age 7+
Should you wish to have a party with another tutor or different group, these will priced accordingly so please ask for a quote.
When is my final balance due?
Full payment must be made at booking. We are unable to give refunds if less than 14 days notice of cancellation is given. Please refer to our terms and conditions.
What age do you have to be for a party?
Kids Parties are for ages 7+
There is a flat rate charge of £70 for 1 1/2 hour felt project with our sister company Craftival.
Maximum of 6 per party.
However we are happy to arrange parties for older children and adults for birthdays, hen parties or just a social get together. Should you wish to have a party with another tutor or different group, these will priced accordingly so please ask for a quote.
Please contact us direct for more information. email@example.com / 01373 464437
Can we bring our own food to the party?
No. Unfortunately due to time constraints and the party taking place in the shop, it is not suitable to have food. However, You are welcome to bring a cake.
Can I buy over the phone?
You can now order any of our products on our website over the phone with our shops. If you would like more information on any of our products we stock there is always some one on the other end of the phone that would be able to help you. 01373 464437 Monday to Friday : 10am to 5pm
Can I pick up in store?
Yes you can! Any order to Millie Moon online can now be collected from the store for FREE. Just select the ‘Click and Collect’ option at checkout.
You will get an email from the store to tell you when to collect it. Please be patient and wait for confirmation before collecting your order. We don’t want you to be disappointed!
How do I cancel my order?
You can cancel your order up to the time that we send it. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Frome shop on 01373 464437 from Monday to Friday, between 10am and 5pm, Or email us firstname.lastname@example.org
Please be ready to quote your order number from your confirmation email.
Will I receive confirmation of my order?
Yes. We will send you a receipt of your order in an email. Please read and check the details carefully to make sure that they are correct.
If the details are not right, or if you need any help, please contact us on 01373 464437 from Monday to Friday, between 10am and 5pm, or email us email@example.com
What are the fabric sizes?
All fabrics are priced per Quarter of a metre. All fabrics will be sent out as a fat quarter or increments of.
2 fqs = 50cm
3 fqs = 75cm
4 fqs = 100cm/1metre
A fat quarter is approx. 50cm2
How can I pay?
You can pay for your online order in the following ways :
- milliemoon gift cards
We do not accept Visa Electron or American Express.
How much do you charge for delivery?
You can find full details on our Delivery and Returns page.
My order is delayed
If your order has not arrived within 28 days, please call us 01373 464437. You will need your order reference number from your order confirmation email.
Can I return my product for an exchange?
Yes you can, as long as you follow the advice in our Returns Policy.
Do you ship internationally?
Yes we do, please contact us direct to arrange postage. Either email firstname.lastname@example.org or call 01373 464437
Can I book private tuition?
Yes, whether is dressmaking, quilting, freemotion or a particular project you are stuck on, just email us with your requirements and we will find the right tutor for you. 1-1s start at £60 for two hours tuition.
No materials are included.